Client Support Specialist
JOB TYPE AND COMPENSATION:
Job Type: Full-time
Schedule: Monday – Friday OR Tuesday – Saturday 8:30AM – 5:30PM
Rate: Starting pay range of $18-22/hr (experience and education considered)
ABOUT US
Stars Therapy Services is currently seeking a detail-oriented and enthusiastic Client Support Specialist to work from our office in San Jose, CA. This position requires language proficiency in both English and Spanish. This entry level role will allow you to build your administrative skills and experience and serves as a great stepping stone into the healthcare industry.
Stars Therapy Services is a leader in providing Assessments and Early Intervention for children with developmental delays in a naturalistic environment. This includes providing Speech, Physical and Occupational Therapy using evidence-based practices, while also maintaining cultural sensitivity.
WHY WORK WITH STARS
● Be Part of Something Meaningful: Join a passionate team dedicated to providing assessments and early intervention services to children with developmental delays. Your work will directly contribute to changing lives for the better.
● Tools to Succeed: We value our team members and believe in nurturing their growth. With us, you’ll receive comprehensive training, ongoing development opportunities, and the support you need to excel in your role. This is a great first step into the healthcare industry!
● Stability: This is an entry-level, full-time position with competitive compensation ranging from $18 to $22 per hour, along with health, dental, and vision insurance benefits, paid training, and time off. Relish in the satisfaction of knowing you’re making a real difference every day.
Responsibilities and Duties:
- Provide excellent customer service with exceptional phone etiquette and professionalism.
- Be the first point of contact and route calls to appropriate parties.
- Process referrals and educate families on the steps and procedures to access care.
- Schedule intake appointments, complete intake interviews, and respond to inquiries on time.
- Process cancellations and schedule make-up appointments as needed.
- Communicate all changes in schedules between families and the clinical team.
- Research and communicate staffing coverage needs per assigned region.
- Maximize a family’s service hours based on their authorization and availability.
- Participate in ongoing training and development with leadership staff.
- Ensure meal and break period compliance when assigning clinical schedules.
- Other duties as assigned
QUALIFICATIONS & SKILLS:
- Minimum of 6 months of clerical and customer service experience.
- bilingual in Spanish, Mandarin, Hindi, or other languages.
- Experience with high-volume scheduling or call volume.
- Ability to prioritize and complete competing responsibilities and projects.
- Effective communication and comprehension skills in reading and writing.
- Skilled in collaborating with colleagues and leadership.
- Proficient in G-Suite and Microsoft Office 365.
- Display enthusiasm, attention to detail, and a team-oriented mentality.
- Ability to problem solve both independently and collectively.
- Comfortable in a fast-paced environment.
BENEFITS
- $18 to $22 per hour
- Full-time opportunity
- Paid training and ongoing career development opportunities
- Health, Dental, Vision Benefits, 401k, employer-paid life, and AD&D insurance.
- Paid time off and paid holidays
ADDITIONAL INFORMATION:
Stars Therapy Services is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please visit our website: www.starsinfantprogram.com to learn more and apply today!